At Keith's Cacao, we are committed to providing the highest quality ceremonial-grade cacao. Due to the perishable nature of our products and in line with food safety regulations, all food items—including cacao bars and beans—are non-returnable and non-refundable once shipped.

This protects the purity and integrity of our cacao. Once a product leaves our facility, we can no longer ensure it has not been tampered with and therefore cannot reintroduce it into inventory—even if unopened.

Additional Non-Returnable Items

• Gift cards
• Recorded or live events

We appreciate your understanding as we uphold high standards for health, safety, and product excellence.

Order Fulfillment & Tracking

• Orders are sent immediately to our warehouse, and fulfillment begins right away. Orders cannot be modified or cancelled once placed.
• Allow one full business day for warehouse processing. Shipping speed is determined at checkout.
• When your order ships, you'll receive a tracking email. Please monitor it for any issues or delays.

Upon Delivery: Damaged, Defective, or Missing Items

Please check your order as soon as it arrives. If any items are damaged, defective, or missing, notify us within 48 hours of delivery. Please include photos of the product and packaging so we can assess the issue and work with you to resolve it, which may involve a replacement or store credit.

For all issues, contact us at info@keithscacao.com.